Products of Hongsun Industry Limited are normally subject to a warranty period of twelve months from the date of shipment. The warranty only covers defected goods caused by manufacturing faults. If the defects were due to improper use or handling by customers, a repair charge will be levied subject to customers' acceptance. In addition, the warranty will be void if the warranty label is removed.

RMA Procedure

1. Customers should ensure that the RMA goods were supplied by Hongsun Industry Limited and are still under warranty.

2. Customers should send the details of RMA, quantity of each product model no. to Hongsun Industry Limited via email to the corresponding Account Manager.

3. A RMA number will be assigned to the customer within 1 working day upon receipt of the RMA details.

4. Customers should send the defected goods to Hongsun Industry Limited within 14 days after receipt of the RMA number and should be responsible for the shipment costs.For efficient handling, customers should also put the RMA number outside the cartons when they return the RMA.

5. After preliminary inspection of the returned RMA, we would send out confirmation of receipt to customers within 2 days and advise customers whether the RMA goods can be covered by warranty or not.

6. If the RMA cannot be covered by warranty (e.g. warranty label has been removed, defectdue to improper use or handling by customers), Hongsun Industry Limited will quote the repairing charge to customers. Customers will also be responsible for the freight charge when the goods are returned to them after repair.

7. The period for repair is normally two weeks. If a longer period for repair is required,we would inform customers in advance and offer other feasible solutions.